Armando Roman is Senior Vice President of Operations of Talent Inc., the global leader in career services. He joined the company in 2017, where he is responsible for leading its operations – professional-writer network, quality control, sales, and customer support – to provide best-of-class service to Talent's growing base of job seekers. Through its suite of brands — TopResume, TopCV, and TopInterview — the company helps professionals tell the best version of their career story, enabling them to stand out from the crowd and land the right job, faster.
Most recently, Armando was Vice President of Operations at Managed by Q, which provides subscription and on-demand office services, where he built, scaled, and led its national operations. Before joining Q, he was the Head of Operations at 1stdibs, a leading marketplace for one-of-a-kind items. In this role, Armando was accountable for all service-delivery aspects, which included customer relationship, shipping, and trust and safety. Previously, he worked at Quidsi, Inc., where he launched customer and supplier initiatives that supported the company's explosive growth during its initial years. Upon Amazon's acquisition of Quidsi, Armando spearheaded the integration between the two companies. Earlier in his career, he held operations-management positions at DSC Logistics, Gate Gourmet, and the Peruvian division of Linde AG, a multinational German industrial conglomerate.
Armando holds an MBA from Georgetown University and a BS in industrial and systems engineering from Peru's prestigious Universidad de Piura. He lives in Glen Ridge, New Jersey, with his wife and daughter. In his free time, he enjoys running, practicing yoga, and taking road trips with his family.