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Sr. Manager/Director - Sales Operations

  • Analytical
  • Analytics
  • Creativity
  • Goal Oriented
  • Good with People
  • Great Planning
  • Leader
  • Organization
  • Problem Solver
  • Sales Skills
  • Social

About Talent Inc.

We’re growing fast and looking for talented, driven professionals to join our team and help revolutionize the career services industry.

Talent Inc. is dedicated to redefining how job seekers brand themselves to employers. Through our community of career experts, our brands — TopResume, TopCV, and TopInterview — help professionals tell the best version of their career story, enabling them to stand out from the crowd and land the right job, faster.

We’re committed to helping job seekers write the next chapter of their careers and we want to help write yours, too! We hire for growth and longevity because we value the happiness and well-being of our employees.

The Challenge

We have a solid team of Sales Associates who communicate with thousands of leads to engage them with our services. This team assists our clients through multiple channels and their efforts have been recently divided in inbound sales and outbound sales. As our business grows and as we are geared to achieve ambitious plans for the following years, we need to set up and formalize the strategy for the entire sales team, along with its operational structure, goals and appropriate techniques so that it can be ready for scale.

The Role

We are looking for a senior sales professional with a track record in setting up, managing and growing a multi-channel sales team. Specifically, the person in this position will manage a team of around 10 people in the US and will supervise a smaller BPO sales team abroad. In doing this, the person will assess and enhance all current operational procedures and add any missing ones in order to achieve consistency and scalability. This person will manage all aspects that drive sales productivity, including planning, reporting, quota setting/management, sales process, technology/tools, training, compensation design and recruiting and is responsible for the effectiveness of the sales function.

This person will define all relevant metrics to track and will continuously assess team performance using those and prepare reports/presentations for senior management. In addition, the person in this role will devise and implement initiatives aimed at increasing conversion rates across all of our interactions with customers and will model out how to continuously adapt our sales approach to a global audience in the most cost-efficient way. We are seeking someone with the passion, skills and drive to bring fresh ideas and a dedication to growing the business. In addition to coaching and motivating the sales team, the right candidate should lead by example by showing how to get things done. This position reports into the SVP of Operations and is based in our office in Manhattan.


We are a group of smart, collaborative, passionate and determined individuals who are working hard on making a difference in the careers of people around the globe. We take pride in enabling professionals to stand out from the crowd. We are conveniently located in Union Square and offer a variety of perks to all full-time employees.

Skills & Requirements

  • BS/BA required.
  • 6+ years of successful sales leadership/management experience.
  • Proven experience managing multi-channel environments, with a focus on telephone sales.
  • Proven experience managing successful sales teams to above quota performance.
  • Demonstrated ability to develop and mentor sales professionals.
  • Strong analytical skills.
  • Self-started with solid leadership skills.
  • Experience managing remote teams in different geographies a plus.
  • Experience with system implementations a plus.


  • We operate with the agility of a startup, but have the stability of a well-established organization
  • We value work-life balance
  • We offer competitive pay + options

At Talent, Inc. we believe culture and thought diversity lead to better teams and stronger companies. We seek talented, qualified employees regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Talent, Inc. is proud to be an Equal Employment Opportunity Employer.

Come join our team. Together we’ll help others tell their career stories and land their dream jobs.


Apply using the following link: Application link

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